HKTDC Business InfoCentre
FQA
English Version繁體中文簡體中文
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(1) Charges
There is no charge for using the collections and making general enquiries at the InfoCentre.
Charges for photocopying is HK$1 per page (A4 size).
Charges for making computer printout is HK$3 per page (A4 size).
Fax service is offered free of charge, but is limited to local dialing only.

(2) Search strategy
All collections in the InfoCentre are classified based on the Dewey Decimal Classification Scheme. Each item is assigned a call number and subject heading(s), based on the Library of Congress Subject Headings. Thus, there are four ways to retrieve items relevant to your interest:

Title Search
A Title Search will search the titles of publications. Type as many words as you can in the EXACT ORDER as they appear in the TITLE of the publication you would like to find. For English language publications, omit initial articles, "a", "an" or "the" and punctuation. If you are unsure of the EXACT TITLE or your search retrieves no record or the wrong record, go back to the search menu and try the Keywords Search.

Subject Search
A Subject Search will retrieve materials about a specific topic. The subject headings used are chosen from a controlled vocabulary, based on the Library of Congress Subject Headings.
Due to general unfamiliarity of the Library of Congress Subject Headings, readers are recommended to first make a search using Keywords Search, then check out what subject heading(s) are being used for the search topic by viewing relevant record(s) retrieved.

Call Number Search
A Call Number Search will help you to locate a specific item. It can also help to retrieve materials of similar categories.

Type as much of the call number as you know. If you are not sure of the complete call number or your search does not retrieve the record(s) you want, try again typing only the beginning portion of the call number.
Again, since you may not be familiar with the Dewey Decimal Classification Scheme, it would be wise for you to first make a search using Keywords Search, then check out what call number is being used to represent your search topic by viewing relevant record(s) retrieved.

Keywords Search
Keywords Search allows searches in the publication title and subject area when you do not know the complete or exact title or what subject heading(s) are being used. The words you type may come from the author, title, subject, content notes, organization name or conference name. Multiple words are searched as a phrase.

If your search results in too many records, you may want to:
i. Think of some synonyms or alternative concepts of your search topic;
ii. Use word(s) of more specific or narrower concept;
iii. Limit your result by selecting an appropriate collection (e.g. Trade Directories, Multimedia Collection, etc);
iv. Combine search words using AND or AND NOT to make your search more focused.

If your search results in too few records or zero record, you may want to:
i. Think of some synonyms or alternative concepts of your search topic;
ii. Use word(s) of broader concept;
iii. Broaden your search area by using the word OR;
iv. Check for typing errors or misspelling.


(3) Status and Holdings - Location, Status & Library Has
When a record is retrieved, a status box would appear, such as this one:

LOCATION CALL NUMBER STATUS
SME Collection SME 658.8 PMM 2003 AVAILABLE

LOCATION represents which collection this item belongs to in the InfoCentre. For the location of each collection, please refer to the Floor Plan.

STATUS tells whether the item is available to readers or not. If it says "AVAILABLE", it means that the item is on the shelf and is ready for readers' use.

Also, records of journals and periodicals usually have "Holdings" and "Library Has" information. They tell the readers how many and what issues of a periodical are in the InfoCentre.

(4) Telephone enquiry and reservation
Users can call the InfoCentre for simple enquiry, e.g. the date of an exhibition to be held this year in Hong Kong. Users can also call to check the availability of an item and reserve it before coming to the InfoCentre. Our telephone number is (852) 2248-4000.

(5) Laptop plug-in station and word processing workstations
The InfoCentre has workstations with electricity socket for visitor's own laptop or notebook computer. It is on a first come, first served basis.

The InfoCentre has word processing workstations, each equipped with a laser printer. Since the word processing workstations are very popular in the InfoCentre, it is on a first come, first served basis.

(6) Access to InfoCentre electronic resources from home
Due to licence restrictions, most of the electronic databases in the InfoCentre are not available outside the InfoCentre.
HKTDC trade portal, http:// info.hktdc.com, offers a lot of useful business information, such as market information, information on exhibitions and fairs in Hong Kong and overseas, business news, etc. There are a lot of useful links inside the web directory in the hktdc.com.

Moreover, the HKTDC hkenterprise provides a one-stop marketing / sourcing platform useful to Hong Kong SMEs and overseas buyers, with over 3000 highly refined product and service categories. For more details, please go to http://www.hkenterprise.com or call HKTDC service hotline 1830668.

(7) Benefits of becoming a member
Becoming a member of the InfoCentre is free of charge. By presenting the membership card, members may:
- enjoy the convenience of making enquiries at our Enquiry Counter;
- enjoy a discount when they purchase certain publications at our HKTDC Bookshop;
- receive HKTDC InfoCentre souvenirs (for new members).

(8) Recommendations on books and journals
All are welcomed to make suggestions and recommendations on business and trade related books and journals by either sending us an email at infocentre@tdc.org.hk or sending us a fax at (852) 2248-4111.

(9) Use of InfoCentre collections and facilities

  • Photocopies made should be used for private study or research only and not for further reproduction.

    All copyright works are protected by Hong Kong Copyright Ordinance (Cap 528 HK). Some collections are not available for photocopying due to copyright and other concerns unless permission is granted by the InfoCentre beforehand. Users should follow Hong Kong's copyright law when making photocopies at the InfoCentre. The InfoCentre shall not be held responsible for any infringement of intellectual property rights by users at the Centre. Users may check Hong Kong Intellectual Property Department's website (http://www.ipd.gov.hk) for details of Hong Kong Copyright Ordinance (Cap 528 HK), or borrow a copy from the InfoCentre staff at counter.

    The Council reserves the right to prohibit photocopying of certain publications.

  • Visitors are not allowed to download databases onto a disk or export the database files by any means. However, printing of databases is allowed.

  • Fashion forecast materials, fashion photo albums, newspapers and newspaper clippings are strictly prohibited from photocopying.

(10) User guidelines of Business InfoCentre (BIC)

1. Hours of Service:
  Monday to Friday : 10am-7pm
Saturday: 10am-5pm
Sunday and Public Holiday: closed
   
2. Admission
 
2.1 Children under 12 years old shall not enter or use the InfoCentre unless with the permission of InfoCentre staff or accompanied by an adult.
   
2.2 Proper attire including clean and tidy clothing and shoes is required at all times. Animals are restricted entry to the InfoCentre.
   
2.3 The InfoCentre staff reserve the right of refrain any visitors from accessing the Centre, its collection and facilities.
   
3. Use of the InfoCentre Collections and Facilities:
 
3.1 All collections, facilities and archive materials of the InfoCentre are for onsite use only and cannot be taken away from the InfoCentre unless permission is granted beforehand.
   
3.2 Users may take reference materials from open shelves and should help to preserve collections and facilities with care. After-use materials should be returned to book trucks or designated points.
   
3.3 Users may access any closed stack InfoCentre collections or archive materials from the InfoCentre counter by following the procedure requested by InfoCentre staff.
   
3.4 Do not mark, write upon, fold, damage or take away the InfoCentre collections and facilities. Users are solely responsible for any damage they cause to the InfoCentre collections and facilities like books, periodicals, archive materials, computers, databases, printers, photocopiers, fax machine, etc. Any person who intentionally destroys the InfoCentre collections or facilities may be prosecuted under laws of Hong Kong and the InfoCentre reserves the right to claim loss from responsible user.
   
3.5 All copyright works are protected by Hong Kong Copyright Ordinance (Cap528 HK). Some collections are not available for photocopying due to copyright and other concerns unless permission is granted by the InfoCentre beforehand. Users should follow Hong Kong's copyright law when making photocopies at the InfoCentre. The InfoCentre shall not be held responsible for any infringement of intellectual property rights by users at the Centre. Users may check Hong Kong Intellectual Property Department's website (http://www.ipd.gov.hk) for details of Hong Kong Copyright Ordinance (Cap528 HK), or borrow a copy from the InfoCentre staff at counter.
   
3.6 Users of computers at the InfoCentre are required to register with InfoCentre staff beforehand. Computers are configured for specific functions. Users are not allowed to upload any unauthorised softwares, websites and information, bypassing the InfoCentre computer settings or changing the computers' configurations. Users are restricted to browse any pornographic or unauthorised websites at the InfoCentre's computers or personal computers inside the Centre.
   
3.7 Users are not allowed to use hand-held copiers, scanners, cameras, recording devices or similar equipments to the InfoCentre collections or facilities without permission from the InfoCentre staff
   
3.8 All InfoCentre materials are for reference only. HKTDC Business InfoCentre cannot control, nor is responsible for the accuracy or content of the information gathered from the InfoCentre, either in printed or electronic format.
   
4. Personal Belongings
 
4.1 Users are solely responsible of taking care his/her own personal belongings and properties at InfoCentre and the InfoCentre will not be held liable to any loss or damage incurred or left at the InfoCentre.
   
5. Conduct of Users
 
5.1 Users of the InfoCentre are required to behave in an orderly manner and not affecting the proper operation of the Centre and staff. Disruptive behaviour like sleeping, smoking, eating, disturbing others, speaking loudly, engaging in harassing or threatening behaviour is prohibited at the InfoCentre and InfoCentre staff reserve the right to request user to leave the centre immediately.
   
6. Others
 
6.1 The InfoCentre is under security camera surveillance and recording.
   
6.2 Photo taking or video recording is not allowed in InfoCentre unless permission is granted beforehand.
   
6.3 For security reasons, InfoCentre staff reserve the right to request visitors to show their belongings for inspection and to record their identity and contacts as appropriate.
   
7. User Compliance to User Guidelines of BIC
 
7.1 Users are requested to comply the user guidelines of InfoCentre and the InfoCentre has sole discretion to restrict access of any users violating the rules and regulations of BIC.
   
7.2 The InfoCentre reserves the right and is entitled to revise the InfoCentre user guidelines at any times at its absolute discretion without giving any reasons and prior notice.